Mobile / App
xx80 operates under terms that govern how your account, transactions and access to our platform work. What applies to you depends on your local law and the eligible region your account is registered under — read this page before you start.
Our terms are written to reflect the way accounts actually work here — mobile-first access, wallet-based transactions via bKash and Upay, and browser continuity across devices. We do not make claims about legal authorisation beyond what is published in our terms documents. Whether these terms apply to you depends entirely on your local law and whether your region is an eligible one under our current operating scope. We will not represent a legal position that differs from what is stated in those documents. Where our published terms reference transaction activity, that activity includes deposits processed through bKash, Upay or any other payment method shown in your account wallet at the time of use. We update these terms when our operating conditions change, and we notify you through the account message channel available after login. If you have accessed our platform or made a wallet transaction and are unsure whether those actions fall under a current policy version, contact our support route and we will point you to the correct document version. Do not rely on a cached or printed version of these terms — the version shown on this page is the one in effect.
Not every part of what you do on xx80 falls under the same policy rule. Here is a clear breakdown of what sits inside and outside this policy's scope, so you are not left guessing when a question comes up.
Login behaviour, session continuity and account registration steps are covered under this policy. Device changes, browser sessions and re-entry after logout all fall within the scope of your account terms as we have published them.
Deposits and withdrawals processed through payment methods shown in your account wallet — including bKash and Upay — are governed by our transaction terms. Third-party processing times and wallet limits are set by those providers, not by us.
Game titles, lobby layout, odds presentation and promotional notices visible on our platform are covered by our content terms. These may change without prior notice and are subject to the eligible-region conditions in your account registration.
External links, payment provider interfaces and studio-level game mechanics sit outside our direct policy scope. We carry game content from studios including Pragmatic Play, PG Soft and Habanero — but their individual terms govern their own services.
Our policy is not just a set of restrictions — it outlines specific things you can do if something on your account does not look right. You can review your transaction records through the wallet section of your signed-in account area. If any account detail — such as your registered contact number or wallet reference — is incorrect, you can submit a correction request through the support route. We do not require you to fill out a lengthy form to raise a question about your own data or account record. A message through the live chat route is enough to open that process. If your question relates to how a policy term is being applied to your account specifically, reference the policy section number in your message so our team can respond to the exact clause. Account activity tied to bKash or Upay deposits can be cross-checked against your mobile wallet statement as an independent verification step. We keep records of account actions for the period stated in our data retention clause — ask support if you need to know the current retention window for your account type.
Open the wallet section in your signed-in account to see a full transaction history. Each entry shows the payment method used, the amount and the timestamp — cross-check against your bKash or Upay statement if needed.
If your registered number, email or wallet reference is wrong, contact support with the correct detail and your account ID. We process corrections as described in our account terms — do not edit fields that are locked without going through support first.
If a policy term is being applied to your account in a way you do not understand, quote the specific clause in your support message. Our team will respond with reference to the published version of that clause, not a paraphrase.
Any account-level request — access issues, wallet queries, policy clarification — goes through our published support routes. We handle these in the order they arrive, with no escalation tier required for standard policy questions.
If you need to raise a question about our legal terms, your account rights or how a policy applies to a recent transaction, use one of the contact routes below. We do not publish response time commitments we cannot verify — but every message sent through these routes is received and reviewed.
The live chat icon is available in your signed-in account view. Use it to raise any policy or account question directly. For policy matters, include your account ID and the specific clause or section you are asking about.
Send your policy query to the support email address listed in the Contact section of our published terms page. Include your registered mobile number and a clear description of the policy point in question so our team can locate the right document.
After login, the message centre in your account dashboard lets you submit a written query that is tied directly to your account record. This route is the most traceable option for policy or transaction disputes.
Our approach to handling information is shaped by the practical reality of how our platform works — mobile browsers, wallet-based payments and returning-user sessions across devices. Here is how each area works under our current policy.
Account data — including registered contact details, wallet references and session logs — is stored and used only for the purposes stated in our privacy terms. We do not sell or share personal information with third parties outside the scope described in that document.
Our platform uses cookies to maintain your session across browser restarts and device changes. You can review and manage cookie preferences through your browser settings. Removing session cookies will require you to log in again on your next visit.
Your account login is tied to your registered credentials. We do not share, reset or transfer account access without verification steps completed through the official account recovery route shown at the login screen. Keep your registered mobile number current.
We retain account records for the period stated in our data terms. If you want to know the retention window for your specific account type, ask through live chat or the account message channel. Policy changes are notified via your account message centre.
These are questions we actually receive about our legal terms, policy scope and account rights. If your question is not here, use the live chat or account message route to ask directly.
Whether these terms apply to you depends on your local law and whether Bangladesh is an eligible region under our current operating scope. We do not make region-specific legal guarantees. Check the eligibility section of your account registration for the conditions that apply to your sign-up.
The version shown on this page is the current one in effect. Do not rely on a saved or printed copy. If you need to confirm which version was active on a specific date — for example, when a bKash deposit was made — contact support with that date and your account ID.
Some fields in your account profile can be edited directly. However, locked fields — such as your registered mobile number tied to a bKash or Upay wallet — require a correction request through support. Include your current registered detail and the correct replacement in your message.
We retain your account data for the period described in our data retention clause, even after you stop logging in. If you want to know the exact window or request information about your stored data, send a query through the account message centre or live chat route.
Game content from studios such as Pragmatic Play and PG Soft is available in our lobby, but their individual service terms govern their own platforms. Our legal terms cover your account relationship with xx80 — not the internal mechanics or data handling of any studio's game engine.
Send a message through the live chat or account message channel. Quote the specific policy clause you are questioning and describe the account action it relates to. Our team will respond with reference to the published clause — not a general explanation — so the response is tied to your exact situation.